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FAQ's
E-mail Information
- What is e-mail?
E-mail (sometimes spelled email) allows you to exchange messages with friends who are also on the Internet. E-mail messages may also be used to exchange graphics, sound, and animation files, or can be used to exchange binary software.
- What is spam?
"Spam" is the name for Unsolicited Commercial Email, also called junk mail, that you may get in your email box occasionally. Spam is the term assigned to anything you get that you really did not ask for.
Telepak.net monitors carefully to ensure that subscribers who "spam" others are swiftly removed from our network.
- What's an "address book"?
Most e-mail programs come with an Address Book -- a convenient place to store the names and e-mail address of those to whom you frequently send message or files. This is convenient for sending emails quickly, without having to type in long or hard-to-remember email address for dozens of people.
Address books allow you to assign a nickname to each e-mail address. For example, if your friend's e-mail address is longusername@longerdomainname.com you could save a lot of time -- and cut down on potential typing errors -- by simply assigning your friend's name ("Mary") as the nickname for this e-mail address. When you get ready to type a message to Mary, simply type "Mary" in the "Mail to:" box, and the associated e-mail address will be input automatically for you.
For detailed instructions on the use of your Address Book, open your e-mail client and click on Help.
- I sent the e-mail a week ago, but my friend says he hasn't received it.
Very rarely do e-mails actually get "lost" somewhere in cyberspace. The e-mail should have arrived at your friend's Inbox within a few minutes from the time you sent it. If there was a network problem, you would receive an e-mail stating that your message was undeliverable, for whatever the reason.
If you do not receive an error message notifying you that your e-mail was undeliverable, then the e-mail message was successfully delivered to someone's Inbox, which means that you should take a closer look at two things: Your mailer's Outbox, and the e-mail address to which you sent the e-mail.
Some mailers are set up to let you work offline, then send all of your mail at once when you click on the "Send and Receive" button. If you haven't clicked that button, you may not have actually sent the e-mail yet. Try clicking on the "Send and Receive" button just to be sure. If you don't have a "Send and Receive" button, try looking for "Send Queued Mail" under the File menu of your mailer.
You should also double-check the e-mail address to which you sent the e-mail. It's easy to make a typo when you're sending out e-mail, and this is the most common cause for mysteriously undelivered e-mail.
- "I can send mail but not receive any."
If you get an error message involving the word "password," the first thing to do is to check the password you're typing in. Carefully re-type your password and try again.
If the server times out when you try to check your mail, someone may have sent you a large e-mail attachment that is clogging your mail spool and preventing downloads. It's also possible that your mail settings are incorrect. Contact Technical Support for assistance if this seems to be the problem.
If you're expecting mail from someone and haven't received it, double-check with the sender to make sure they sent it to the right e-mail address. Remember that e-mail addresses are usually case-sensitive and should always be lower case. It is your User Name that should go in front of our domain, not your actual name. (username@telepak.net)
You can also set your preferences to automatically check for e-mail more frequently throughout your session (every 5 minutes, or every 10 minutes, etc.) Click on the "Send and Receive" button -- or the "Check Mail" or "Get Msg" button -- to make sure there's nothing lurking on the mail server for you.
- "I can receive mail but not send any."
This means that you should probably check the e-mail address to which you're sending your messages.
Sometimes, if you have a bunch of e-mail queued up to send all at once, and one of the addresses is incorrect, it will prevent your mail program from sending any of them. In this case, it's probably a good idea for you to go through each of the messages one by one until you find the faulty e-mail address. If you're using the Address Book function of your mail reader, check to make sure that all the addresses in there are correct.
The proper format for the average e-mail address is: someone@somedomain.com
Whatever your friend's e-mail address, just make sure to double-check the spelling and capitalization of it to make sure you don't have one character off.
If you're getting an error message about an SMTP server, you should probably take a look at your mail settings. Both incoming (POP3) and outgoing (SMTP) mail servers are: mail.telepak.net
- What's an "attachment"?
An attachment is a separate file that is "attached" to an e-mail, used to augment the original message. One popular application of attachments is to send photographs to friends and family members. To be attached to an e-mail, the photograph must first be stored on your computer in an acceptable file format, such as .jpg, .gif, or .bmp. You can also attach text documents such as letters, contracts, or other items you have stored on your computer.
Newer versions of popular e-mail clients usually have an easy way to attach a file to the e-mail you send (look for an icon at the top of your mail client that says "Attach" or click on "Insert > File Attachment" at the top of the mail client window). To learn more about how to use this feature, click on the Help menu item after you open your e-mail client.
- Error Message says, 'Can't find mail.telepak.net.'"
This means one of three things:
- the settings for your POP3 and/or SMTP server are incorrect;
- for some reason you don't have DNS (see Web FAQ for more information on that);
- the mail servers are completely occupied by other users. (this is the least likely of the three possibilities).
If you can't download a particular web page, you'll know it's a connection issue and call Technical Support to help you resolve the configuration problem on your PC or Mac.
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